Alex Ramirez

Vice President Customer Experience

aramirez@aep.com

Alex Ramirez is Vice President Customer Experience for AEP Texas.

Ramirez will be responsible for guiding and implementing the appropriate technology solutions to enhance customer service and operational efficiencies throughout the company's service area. His role also will include interfacing with state and local stakeholders and working with internal economic and business development teams to promote and implement electrification projects for the company.

Ramirez will oversee Project Management, Continuous Improvement, Advanced Meter Infrastructure, and Distributed Energy Resource Technologies.

Ramirez has 15 years of experience with the company. He has held leadership positions at AEP Texas for Region Support in Corpus Christi, Customer Design in the Rio Grande Valley District, and Distribution Operations for the San Angelo District.

Ramirez completed the AEP Leadership Targeted Development Program, serves as the AEP Texas representative for the Achieving Excellence Program, and currently serves as a mentor in the AEP Texas TREAD program.

He holds a bachelor's degree in Mechanical Engineering Technology from the University of Texas Rio Grande Valley and a Master of Business Administration degree from Texas A&M University-Corpus Christi.