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  • 6/5/2020 Stracener Named VP Distribution Region Operations for AEP Texas

    Judith E. Talavera, AEP Texas president and COO, has named Jeff Stracener vice president Distribution Region Operations effective June 13.  He will be responsible for the electric distribution system and all construction, maintenance and operations activities for the company.  He will replace Tom Coad who will retire in July.
  • 4/15/2020 AEP Foundation awards $144,500 to agencies across the AEP Texas service territory to aid in COVID-19 response

    The American Electric Power (AEP) Foundation has awarded $144,500 in grants to non-profit organizations across the AEP Texas service territory to help aid response efforts associated with COVID-19.

     
  • 3/10/2020 Scam attempts continue throughout AEP Texas service territory; don’t be a victim

    AEP Texas has learned that scam attempts are continuing to occur throughout its service territory.  Unfortunately, some of these attempts have been successful. The latest attempts have occurred in the Alice, Falfurrias and parts of the Rio Grande Valley. 

    Persons claiming to be AEP Texas employees are contacting businesses and residents threatening to disconnect their electric service unless an immediate payment is made.  AEP Texas is not making these calls.  Don’t be a victim.  
  • 2/26/2020 2/26/2020 AEP Foundation Provides $50,000 Grant to STEM Programs at TAMIU

    The AEP Foundation has provided a $50,000 grant to support the robotics program at Texas A&M International University (TAMIU).  The grant will help perpetually fund annual expenses related to the design, programming and ultimate build out of two award-winning engineering projects. 
  • 1/7/2020 1/7/2020 AEP Texas reminds consumers about new round of scam attempts; don't be a victim

     AEP Texas has learned that new round of utility scams have begun along with the new year. Persons claiming to be AEP Texas employees are contacting businesses and residents threatening to disconnect their electric service unless an immediate payment is made. AEP Texas is not making these calls. Don't be a victim.
  • 11/21/2019 AEP Texas and Oncor Electric Delivery receive approval
    for PUCT joint application for AEP Texas acquisition
    of Hidalgo County distribution assets and service territory
    AEP Texas and Oncor Electric Delivery (Oncor) have received approval from the Public Utility Commission of Texas (PUCT) on November 14, 2019 for its Sale, Transfer or Merger (STM) joint application filed with the PUCT seeking approval of the sale to AEP Texas of Oncor's distribution assets in the southern most part of Oncor's service territory in the Rio Grande Valley.
    The proposed transaction between AEP Texas and Oncor closed on November 21, 2019, and the transition of Oncor's customers to AEP Texas is planned to begin on December 3, 2019. The completion of the customer transition currently is planned for the billing cycle beginning on December 20, 2019.

  • 11/20/2019 AEP Texas participates in Utility Scam Awareness Day AEP Texas has joined Utilities United Against Scams (UUAS) to recognize the fourth annual Utility Scam Awareness Day on Wednesday, November 20. Utility Scam Awareness Day is part of the weeklong National Scam Awareness Week, an advocacy and awareness campaign focused on educating customers and exposing the tactics used by scammers. This year's theme is "It Happened to Me, Don't Let it Happen to You."
  • 11/12/2019 AEP Texas reminds consumers how to avoid falling prey to thieves (November 12, 2019) -- AEP Texas has received reports in the Rio Grande Valley that scammers are contacting residents threatening to disconnect their electric service unless an immediate payment is made. Also, there have been reports of individuals either calling or going door-to-door telling residents or businesses that their electric meter needs to be changed out and asking for payment to complete the process.
  • 5/1/2019 AEP Texas files base rate review request reflecting investment needed to provide safe and reliable service to support growing Texas economy AUSTIN, Texas, May 1, 2019 - AEP Texas today filed a request with the Public Utility Commission of Texas (PUCT) to adjust the transmission and distribution rates charged to retail electric providers (REPs). The company filed its last base rate case in November 2006.
  • 4/18/2019 AEP Texas opens new Alice Service Center AEP Texas officially opened its new, state-of-the-art Service Center facility in Alice, Texas, on Wednesday, April 17. The new 40,377 square-foot facility is located on a 13.6-acre site at 411 S. Duval in Alice.

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Privacy Policy

Privacy Policy for AEP Texas, a unit of American Electric Power (AEP)

Scope

This Privacy Policy applies only to AEPTexas.com and the AEP Texas customer mobile app (com.aep.customerapp.aeptexas). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of AEPTexas.com or the AEP Texas customer mobile app. This Privacy Policy does not apply to those resources and sites.

Consent

By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.

  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to AEP Texas’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to AEP Texas (for example, providing the information to third parties performing computer-related services for AEP Texas);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

AEP Texas uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, AEP Texas reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

AEP Texas takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP Texas may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

AEP Texas reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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